Coronavirus-induced pandemic and the consequential economic crisis have pushed businesses to find models for short-term solvency and rapid revenue generation. Crisis response teams are scrambling, and business survival has become the key metric to focus on for organizations. Mature organizations have in place processes to activate crisis plans. However, this crisis has taught us that […]
The rise of big companies has been, in part at least, attributed to the network effects that their products have built over time — where a product becomes incrementally useful as more users join the network. At its core, the theory suggests that every marginal user creates value for every other user and provides enough […]
On 5th November 2020, the Indian government had removed the registration requirement for Outsource Service Providers (OSPs). It had also removed BPO’s from the ambit of OSPs’ rules. This welcome change follows in the wake of one of the world’s strictest lockdowns in India. It meant that companies could do the transition to remote-working smoothly. […]
In 2015, researchers Johnson, Rocheleau, and Tilka conducted a study to determine the impact of positive or negative feedback. Some members of the group received positive feedback throughout a task while others got negative. Contrary to intuitive perception, both teams performed on a similar level. The improvements, even for subsequent tasks, were similar between both […]